How to Cancel Your Subscription
You can cancel your Fuvia subscription in a few steps through our secure subscription management portal, where you can also update your payment details and access your invoices.
Dear Parent,
At Fuvia, we want managing your subscription to be transparent and simple. You can cancel on your own at any time, with no commitment and no extra fees, through our secure subscription management portal.
Payments and subscriptions are handled securely by Stripe, an international payment provider.
Cancellation Steps
Open the subscription management portal
Click “Go to Subscription Management” above to open the secure sign-in page.
Enter your email address
Type the email address you used when you subscribed and click “Continue”.
Open the sign-in link
A one-time sign-in link will be sent to that address. Click it to see your subscription details. If you can’t find the email in your inbox, please check your spam or junk folder too.
Start the cancellation
Under “Current subscription”, click “Cancel subscription”.
Confirm the cancellation
If you like, tell us why you’re leaving, then click “Cancel subscription” to finish. You’ll receive a confirmation email once the cancellation goes through.
Good to Know
If you’re on a free trial
Cancel before your 7-day free trial ends and you won’t be charged anything.
If you’re on a paid plan
After you cancel, your student keeps access until the end of the period you’ve already paid for. You won’t be charged for the next period.
Other account options
In the subscription management portal you can also update your card details and view or download past invoices.
Frequently Asked Questions
Can I restart my subscription after cancelling?
Yes. You can subscribe again at any time, and your student picks up right where they left off.
The sign-in email didn’t arrive. What should I do?
First check your spam or junk folder, and make sure you entered the email address you subscribed with. If the problem continues, contact us at hello@fuvia.co.
I don’t remember which email address I used.
It’s the address your Fuvia payment or welcome emails were sent to. If you can’t find it, just write to hello@fuvia.co and our team will help.
Contact
For any questions or requests about your subscription, you can reach us at hello@fuvia.co. Our team will get back to you as soon as possible.
Kind regards,
The Fuvia Team